Cancellation & Refund Policy

Last updated: 5 July 2026

We sell personalised digital invitations, and our ordering process is designed so you only pay once you are happy: you see a preview of your invitation and approve it before any payment is made.

1. Cancelling an order

• Before payment — you can walk away at any point before paying, at no charge, even after we have shared previews.
• After payment, before final delivery — contact us on WhatsApp; you will receive a full refund.

2. Refunds after delivery

• Because each invitation is personalised to your event and you approve a preview before paying, orders are generally not refundable once the final files have been delivered.
• If the delivered files differ from the preview you approved, or a file is corrupted or unplayable, we will fix and redeliver it free of charge — and if we cannot, you receive a full refund.

3. Non-delivery

If we fail to deliver your final files within 72 hours of payment confirmation, you may ask for a full refund, no questions asked.

4. Duplicate or failed payments

If you are charged twice for the same order, or money is deducted but the payment fails, the extra amount is refunded in full once we or Razorpay verify the transaction.

5. How refunds are processed

Approved refunds are issued through Razorpay to your original payment method within 5–7 business days. To request a refund, message us on WhatsApp or use the details on our Contact page.